Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at D & E House Cleaning Denver.

General Questions

How can I get a quote?

Give us a call today to get a free quote on any cleaning service! (720) 334-8298

Am I charged the full quoted amount even if it doesn't take that long to clean my house?

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Does someone have to visit my house before I can book a cleaning?

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Are cleaning supplies included?

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

We can’t guarantee same-day booking. If possible, please allow at least one business day in advance for cleaning services. However, there are times where same day booking is a possibility. Give us a call today to see! (720) 334-8298

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

ARE THERE NAY COMMITMENTS OF CONTRACTS?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning:

  • Bathrooms
    • Dusting, floors cleaned, toilets cleaned, mirrors / chrome fixtures cleaned, shower doors cleaned, tile walls, bathtub / showers cleaned
  • Sleeping Areas
    • Surfaces hand wiped, floors cleaned, general dusting, cobwebs removed, doors and door frames spot cleaned
  • Living Areas
    • Surfaces hand wiped, cobwebs removed, doors and door frames spot cleaned, general dusting, floors cleaned
  • Kitchen
    • Countertops cleaned, outside of range hood cleaned, top and front of range cleaned, drip pans / glass top surfaces wiped, sinks cleaned and chrome shined, fronts of all appliances cleaned, general dusting, cobwebs removed, microwave wiped out, doors and door frames spot cleaned

DO YOU PROVIDE THE SUPPLIES?

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. Please give us a call to schedule you first cleaning session! (720) 334-8298

HOW MANY CLEANERS DO YOU SEND?

Depending on the size of your home, one or two cleaners will be sent.

ARE CLEANING COMPANY CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.